Updated: 2 October 2026
This page explains refunds and cancellation for Averfold Standard digital licences supplied through thehardwareledger.com. Paid checkout is not yet open. The payment provider will be confirmed before sales open. The Paddle-specific information below applies only to purchases made through Paddle.
Contact: The Hardware Ledger (thehardwareledger.com). Email: contact@thehardwareledger.com. Correspondence address: 772 East Long Lake Road, Bloomfield Hills, MI 48304, United States.
Request a refund or report a problem
For a Paddle purchase, use the support link in your receipt or visit Paddle buyer support and request a refund. For delivery, activation or product help, email support@thehardwareledger.com or use our contact form.
Include your purchase email, order reference and a brief description. A statutory cancellation request does not need a reason. Never include a full card number, passphrase, recovery key, signing key or confidential file.
Refund rules
Paddle purchases are covered by Paddle’s Refund Policy and applicable consumer law. Eligibility depends on the transaction and your rights; making a request is not a guarantee of a discretionary refund.
UK and EU/EEA consumers generally have a 14-day withdrawal period for a digital-content purchase. That right can end when digital supply begins only where the legally required express consent and acknowledgement were obtained. Installing the free Verify application does not itself purchase Standard or waive rights for a separate Standard purchase.
Rights relating to faulty, misdescribed or unsuitable digital content are unaffected by the withdrawal rules. Nothing here removes statutory rights or requires you to accept troubleshooting instead of a remedy you are legally entitled to.
Missing or unusable licences
We deliver the signed licence by email within two UK working days of confirmed payment. Check your spam folder and contact us if it has not arrived, was sent to an incorrect address or fails to activate. If delivery fails or is unreasonably delayed, contact us or Paddle for resolution, including any replacement or refund to which you are entitled.
After a refund
Stop using the paid creation rights covered by a refunded licence. You can continue using the free Open, restoration and Verify features to access existing protected records. We do not remotely erase your files or require you to delete protected data to request a refund.
Approved Paddle refunds are normally returned through the original payment method where possible, subject to Paddle’s process and legal requirements. The payment provider can confirm the processing status.
Physical products and warranty
Physical-product sales are not live on this website. Averfold is a digital software licence, so no physical return is required. Any future hardware offer will have its own delivery, returns and warranty information before checkout is enabled.
See also Terms of Use, Privacy Notice and Averfold pricing.